At Udfine, we offer a simple and hassle-free warranty policy for products purchased through our online stores. If you need to make a claim, please contact us at email@example.com or visit our warranty page for self-service options. Please note that this warranty is only available for products sold through Udfine's online stores.
The manufacturer's limited warranty does not override any statutory warranty provided by law.
Undamaged products are eligible for a full refund, valid for 30 days from the original date of purchase if returned by Udfine registered users. Refunds will be facilitated once returned items have been received and inspected at Udfine's warehouse.
Returns may be declined if they fail to meet the criteria listed above. For accepted returns, we will supply a shipping label and directions on where to send your item. Returns sent to us without notifying us in advance will be refused.
Refund requests for the 30-day money-back guarantee must be submitted within the 30-day timeframe following the opening of a warranty claim. Products that have expired within this period cannot be refunded due to non-quality issues. Customers who made purchases from other outlets should reach out to retailers to apply for a refund. Quality-related issues should be addressed as per the instructions below.
Udfine-registered customers enjoy a 12-month warranty for quality-related defects from the date of purchase. Products sold by authorized resellers are subject to their distinct warranty policies.
For quality-related warranty claims, an equal-value factory refurbished model will be used for replacement when available; otherwise, a new item will be sent. Coverage for all replacements will last either the same duration as the original defective item, or three months post-replacement, whichever time frame is longer. Warranties are invalidated when products are refunded in full.
Valid proof of purchase:
Evidence of purchase may necessitate multiple forms of proof to successfully process a warranty application (e.g. proof of payment and confirmation of the item's original shipment address).
Warranty claims for manufacturing defects must be filed within 60 days of opening a warranty claim; any attempts to file a claim outside either the original warranty period or the 60-day time frame will not be accepted.
Shipping costs must be covered by the buyer in the following situations:
Not Covered Under Warranty:
Udfine is not liable for:
For returns involving a prepaid shipping label from Udfine, Udfine takes responsibility for any damage or loss during shipment. However, if the return is due to non-quality reasons, the buyer assumes responsibility for the item during transit. Udfine does not provide refunds if the item is damaged when returned due to a non-quality-related warranty claim.