Shipping Policy

1. What countries do you ship to?

We are excited to serve customers worldwide, but due to logistical constraints, we are unable to deliver to certain countries. Please see below for our primary delivery locations and expected delivery times:

United States, United Kingdom, Germany, Italy, Spain, France, Russia: 7-20 Business Days

Mexico, Brazil, Netherlands, Portugal, Korea, Turkey, Japan, Iraq, Bengal: 20-35 Business Days

Important Notes:
1. Please note that we do not ship items to P.O. Boxes, APO/FPO/DPO addresses.
2. If you are placing an order from Brazil, kindly provide your TAX ID when filling in the shipping information.
3. Please be aware that Udfine does not take responsibility for any taxes incurred. All taxes are solely responsible to be borne by the customer.

    2. How will my delivery be shipped?

    Your package will be shipped through various logistics systems based on the shipping region. Common carriers include 4PX, USPS, DHL Express, and Amazon Logistics.

    3. How to check the status of my package?

    Get your tracking number from the order detail or your email sent from Udfine once an item has been shipped. Then click here:

    4. Can I change the delivery address of my package after it has been shipped out?

    Unfortunately, once the product is enroute, we are unable to modify the shipment. If the customer provides an incorrect address, resulting in the package being lost or unrecoverable, the customer will be responsible for any losses incurred.

    5. I ordered more than one item. Will they all be delivered at the same time?

    We make every effort to ensure that all your items are delivered to you at the same time. However, this may not always be possible as different shipping options may be used for different products. Once an item has been shipped, we will send you an email notification to let you know that your shipment is on its way.

    6. What should I do if I receive a product different from my order?

    Please contact customer support at

    7. Order Fulfillment and Customer Support

    We want to assure you that we are working hard to process and deliver your orders, and we are also taking care of any specific requests you may have. We kindly ask for your patience while we work through any delays that may arise. If we are unable to complete your request immediately, we will promptly notify you via email. For any questions or concerns, please reach out to us by email at

    In order to avoid confusion, we ship available products as soon as possible and backorder out-of-stock items at no additional shipping cost. Please read our ‘Backorder Policy’ for more information as our web-shop does not display live inventory.

    If you need your order to be processed urgently, please proceed with the payment and add a message in the shipping address section, explaining your urgency or request for expedited shipping. We will do our best to accommodate your request.

    Paying for your order will ensure a quicker service.

    Once your order is dispatched, you will receive an email containing a tracking number and a copy of your invoice.

    8. Backorder Policy for Out-of-Stock Products

    Please note that our website does not reflect live inventory. We will ship your order right away if it is in stock. If any products are not available, they will be backordered at our discretion. Typically, backordered items take 3-5 weeks to become available.

    If your order is not in stock, we will notify you as soon as possible with an estimated time of availability and delivery.

    We value your business and are always happy to assist you. Please do not hesitate to contact us for any inquiries related to the status of your backorder.