Frequently Asked Questions

The following FAQs are some of the common questions our customers ask before buying Udfine watches.
If you have any other questions, please send them to info@udfinefit.com.

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Payment & Order

There are two ways to order Udfine products. 1.You can register an account and shop directly on the official website. 2.You can visit the “where to buy” page to see the list of authorized retailers where you can purchase Udfine products.

The Udfine store accepts payment methods such as Visa, Mastercard, American Express, Apple Pay, and PayPal.

1.The country or region you are ordering from is not serviced by Udfine products.
2.Your order is identified as high risk by our fraud analysis tool. In such cases, we will contact you to confirm if the order was placed by you. If we do not receive a reply within 7 business days, the order will be canceled and refunded. If you have any further questions, please feel free to contact us at business@udfinefit.com.

Udfine only charges for their products and not for any taxes. Tax policies and tax rates vary by country and region, so it’s best to contact your local customs office to learn more about any applicable taxes. Please note that if a package cannot be dispatched or is returned due to the buyer not cooperating with customs or failing to pay customs duties, a refund will not be supported.In addition, Udfine collects VAT on sales of goods delivered to consumers located in the European Union (EU).

If you’re not satisfied with the color or size, you may cancel the order before it ships and place a new order. However, once the product is en route, we cannot make any changes to the shipment.

If you receive the wrong item or if an item is missing, please contact our customer support team at business@udfinefit.com and provide photo evidence of your claim. We will review and process your claim within 5 business days.

Shipping & Refund

Most of Udfine’s orders are shipped from our Shanghai, Huizhou, and Dongguan manufacturing bases and Hong Kong and Shenzhen warehouses.

Once your order has been dispatched, you will receive a Shipment Notification Email containing your order information and the tracking number of the parcel. To track your order, visit the links below depending on the courier used:
DHL: DHL Express
UPS: UPS
FedEx: FedEx Express
SFHK: SF Express
Or https://www.17track.net/en#nums
You can also find tracking information in your order details.

Orders are usually processed and shipped within 2 business days. Shipping times may vary depending on the destination country or region and can take anywhere from 7 to 35 business days. For more information on shipping times, please refer to our shipping policy.

At Udfine, we make every effort to ensure that your order arrives as close as possible to the date you have selected. However, due to various factors involved in creating and shipping an order, we cannot guarantee an exact arrival date. If your shipment has not arrived within 35 days, please contact us to inform us of the delay.

Please make sure to double-check your shipping address when placing an order. If you need to change the shipping address, please contact customer support (business@udfinefit.com) as soon as possible before the product has been shipped. Once an order has been shipped, it may not be possible to change the shipping address.

Unable to find satisfactory answers ? Contact Support